Serviceware Processes User Group Meeting 2024

The Serviceware Processes User Group Meeting is a tradition.

It offers all participants the optimal platform to receive first-hand information, to talk to experts in person and to exchange ideas with like-minded people.

The use of artificial intelligence (AI) is the key to greater efficiency in service. With the Serviceware platform, you are well positioned to leverage this potential. Register now for the Ontrex Serviceware User Group Meeting and see how you can optimize your service processes with the power of AI.

We look forward to welcoming you again in person at our User Group Meeting!

25 January 2024

09.00 - 12.30 (followed by lunch)

Die Giesserei, Zurich-Oerlikon

Die Giesserei is located directly at the train station Zurich-Oerlikon, Birchstrasse 108.


Please note the Serviceware Processes User Group Meeting will be held in German language. We are sorry for any inconvenience.

8:30Eintreffen und Begrüssungskaffee
9:00Begrüssung & Vorstellung der Referenten
Graziano Gaggioli, CEO Ontrex AG
Remo Bachmann, Senior Account Manager, Ontrex AG
 Keynote CEO Serviceware
Dirk K. Martin, CEO Serviceware SE
 What’s new, what’s cooking
Einblick und Ausblick in die Entwicklung (Roadmap & News)
Frank Zwick, Group Director Sales, Serviceware SE
Oliver Goldapp, Head of Pre-Sales & Partner Management, Serviceware SE
 Ontrex Update
Remo Suter, Head of Service Management, Ontrex AG
 Servicedesk der Zukunft
Integration Nexthink 
Gero Stautmeister, Head of IT-Infrastructure & Security, CISO, Ontrex AG
11:45Customer Success Stories & Podiumsgespräche
Serviceware Processes - Mehr als nur ITSM
12:30Lunch und Networking
 Individuelle after Sessions

Schedule subject to change without notice

Secure your seat. We look forward to your participation and interesting discussions.

Register now for the Serviceware Processes UGM