Agent Training 7.0

The training for all Processes 7.0 users

  • Duration: 8:30 - 12:00 h
  • Participants: max. 8, min. 3
    if there are less than 3 participants registered for this course, they will be automatically transferred to the next course; participants will be notified 1 week in advance of training date.

Currently no course dates are scheduled for this training.

If you are interested in attending this course, please contact us via our inquiry form.

This training takes place remotely only. Please also note the technical requirements.


This training will be held in German language.

For information on how to register for an English language version of this training, please contact us via our inquiry form.




In this training, agents will learn the basics of using Processes 7.0. The training is intended for anyone who is new to the role of agent and anyone who has used a previous version of Processes.


Serviceware Processes Agents, e.g. helpdesk staff


  • Introduction of Serviceware Processes
  • Webclient user interface
  • Creation and editing of processes
  • Configuration options, master data and searches
  • Settings


At the end of the course you will be able to use Serviceware Processes 7.0 for your daily work.

Participation Fee

CHF 490.00, VAT excl.