ITIL 4 Foundation

At the Foundation level, a sound basic knowledge of the ITIL framework, its components and interrelationships is acquired.

  • Duration: 2 days
  • Location: Ontrex AG, Haldenstrasse 23, 8306 Brüttisellen
  • Participants: max. 10

Currently no course dates are scheduled for this training.

If you are interested in attending this course, please contact us via our inquiry form.

Language

This training will be held in German language.

For information on how to register for an English language version of this training, please contact us via our inquiry form.

Prerequisites

knowledge on how IT departments operate advantageous

Overview

The ITIL 4 Foundation Certificate verifies that the holder has gained the knowledge required by ITIL nomenclature, structure, basic concepts and therefore the core principles of Service Management.

It can be your ticket to a career path in creating, delivering and optimizing IT based services.

Materials and Tests

Participants receive documentation from PeopleCert.

Examination certificate issued by PeopleCert.

Topics

  • Introduction to ITIL 4
  • Central Concepts
  • The ITIL Basic Principles
  • The four dimensions of service management
  • The ITIL Service Value System (SVS)
  • Continuous Improvement
  • The ITIL Practices

Highlights

  • The trainers are professionals from the field and ITIL 4 Managing Professional certified
  • Mock exams with realistic exam questions

Participation Fee

CHF 1,640.00, VAT excl. (plus online exam fees)



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