Serviceware Processes Trainings

Serviceware Processes: Task Management and Webshop

  • Duration: 3 days, week 1: 2 days, week 2: 1 day
  • Location: Ontrex AG, Haldenstrasse 23, 8306 Brüttisellen
  • Participants: max. 8

You can also attend this training virtually. Please also note the technical requirements.

Dates

Currently no course dates are scheduled for this training.

If you are interested in attending this course, please contact us via our enquiry form.

Language

This training will be held in German language.

For information on how to register for an English language version of this training, please contact us via our enquiry form.

Prerequisites

  • Serviceware Processes: Administration and System Knowledge training

Overview

This training focuses on task management and administration of the webshop. It provides the knowledge for the administration and shows the possibilities to start simple tasks from the main processes and goes up to full automation via webshop. The course is divided into two phases. In the first week the knowledge is imparted in 2 days and anchored with practical examples. One week later questions are answered and own use cases are discussed and/or implemented.

Audience

Serviceware Processes Administrators, Service Desk Managers, Process Managers, Application Managers

Topic

  • Overview of the Serviceware Processes Task Management / BPMN Modeler
  • Overview of the Serviceware Processes Webshop
  • Create Taskpackage-Templates and subprocesses including Notifications, PowerShell, Web services, Approvals, Survey and Master Data customization
  • Administration of the Webshop products
  • Automation - combination of subprocesses & webshop

Goal

At the end of the course, you will be able to create individual tasks, task package templates and subprocesses, and you will be able to pass on this knowledge internally. Through practical examples you will understand the integration possibilities of PowerShell and Web Services and be able to implement them. You can start notifications and polls from the subprocesses and integrate them into the main processes.

Participation Fee

CHF 2,690.00, VAT excl.

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The course documentation can be used 1:1 for our day to day work.
Ludwig Isch
AWD