helpLine Trainings

helpLine Administration and System Knowledge

  • Duration: 4 days
  • Location: Ontrex AG, Haldenstrasse 23, 8306 Brüttisellen
  • Participants: max. 8
  • Cost: CHF 3'590.-, VAT excl.


This training will be held in German language.

For information on how to register for an English language version of this training please contact our training dept. via e-mail at training[at]


  • experiences with Windows Server
  • experiences with Microsoft SQL Server


This course provides basic knowledge about the administration of helpLine. It should be seen as the first level of our multi-level helpLine administration trainings


helpLine administrators


  • introduction to helpLine system
  • helpLine architecture
  • server - client components, interfaces and integration
  • creating an organizational and filter structure
  • configuring agents, rolls and filters
  • configure attributes within the helpLine object model


You will be able to install and configure a helpLine environment for your day to day work


03. - 06. September 2019 Brüttisellen

helpLine Trainings

helpLine System Extension and Dialog Design



helpLine Workflow Training



helpLine Reporting Training
The course documentation can be used 1:1 for our day to day work.
Ludwig Isch