helpLine Trainings

helpLine Administration and System Knowledge

  • Duration: 4 days
  • Location: Ontrex AG, Haldenstrasse 23, 8306 Brüttisellen
  • Participants: max. 8
  • Cost: CHF 3'590.-, VAT excl.

Language

This training will be held in German language.

For information on how to register for an English language version of this training please contact our training dept. via e-mail at training[at]ontrex.ch

Prerequisites

  • experiences with Windows Server
  • experiences with Microsoft SQL Server

Overview

This course provides basic knowledge about the administration of helpLine. It should be seen as the first level of our multi-level helpLine administration trainings

Audience

helpLine administrators

Topic

  • introduction to helpLine system
  • helpLine architecture
  • server - client components, interfaces and integration
  • creating an organizational and filter structure
  • configuring agents, rolls and filters
  • configure attributes within the helpLine object model

Goal

You will be able to install and configure a helpLine environment for your day to day work

Dates

03. - 06. September 2019 Brüttisellen

helpLine Trainings

helpLine System Extension and Dialog Design

 

 

helpLine Workflow Training

 

 

helpLine Reporting Training
The course documentation can be used 1:1 for our day to day work.
Ludwig Isch
AWD