helpLine Trainings

helpLine Administration and System Knowledge

  • Duration: 4 days
  • Location: Ontrex AG, Haldenstrasse 23, 8306 Brüttisellen
  • Participants: max. 8


14 - 17 January 2020  Register for German language course


This training will be held in German language.

For information on how to register for an English language version of this training, please contact us via our enquiry form.


  • experiences with Windows Server
  • experiences with Microsoft SQL Server


This course provides basic knowledge about the administration of helpLine. It should be seen as the first level of our multi-level helpLine administration trainings


helpLine administrators


  • introduction to helpLine system
  • helpLine architecture
  • server - client components, interfaces and integration
  • creating an organizational and filter structure
  • configuring agents, rolls and filters
  • configure attributes within the helpLine object model


You will be able to install and configure a helpLine environment for your day to day work

Participation Fee

CHF 3,590.00, VAT excl.


14 - 17 January 2020  Register for German language course

helpLine Trainings

helpLine System Extension and Dialog Design



helpLine Workflow Training



helpLine Reporting Training
The course documentation can be used 1:1 for our day to day work.
Ludwig Isch