Support

Professional customer care from our technical support and hotline team

Hotline Support

Our technical support team and our hotline ensure the comprehensive assistance for our customers. Renowned specialists take care of your requests in a competent and friendly way and help you with all your concerns.

Our support staff can be reached Monday through Friday from 8:00 to 12:00 h and 13:00 to 17:00 h via a local Swiss phone number, thus keeping phone costs low.

ServiceDesk


Monday to Friday
08.00 to 12.00 h
13.00 to 17.00 h

24h ServiceDesk Portal

Product Information

Ontrex ServiceDesk Information. The Ontrex Service Desk is available for support issues and information Monday through Friday during the following ...

For additional information and videos go to downloads

For many years now we have been extremely satisfied with the packaging solutions from Ontrex. Ontrex delivers high quality solutions efficiently, offering an excellent service with a great Price-performance ratio. Highly recommended.
Rolf Stöckli
Head of IT Operation Services, Ringier AG

Hotline Support

  • English and German language Hotline
  • recording of all incidents, tracking and escalation to manufacturer's development, as needed

Notifications

  • Information on Major Updates
  • Notifications on Patches
  • Direct Downloads

Service Portal

  • Knowlegde Base
  • Dialogue with the Ontrex ServiceDesk
  • Online shop for IT-Services
  • Available 24/7

Related Topics

Managed Services
Implementation
Training