Managed Services

IT-Outsourcing tailored to your needs

Let us take care of you

There are times one just does not want to have to take care of everything on their own. For this, the Managed Services by Ontrex are the ideal solution: we handle the operation of the systems from our product portfolio partly or completely, whatever you desire, including administration and maintenance as well as the day-to-day operations. Of course with the option that your end-users can contact our support team directly with all their questions and problems.

Product Information

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Benefits

  • Renowned dedicated specialists
  • Real-time Change & Release Management
  • Minimal reaction time to new challenges
  • Up-to-date workplace in no time
  • Reduced effort saves time and money
  • Frees up internal IT staff’s time
We have to repackage all of our App-V and MSI applications for our Windows 10 roll-out. We can count on our partner Ontrex to deliver all packages in high quality within our given timeframe. We are very satisfied with the overall offering from Ontrex.
Michael Körner
Team Leader ICT Workplace Engineering, Zurich Airport

Operational Support

  • application server hosting
  • administrative tasks
  • roll-outs & floor walking
  • individual business process design
  • ITIL processes
  • contact for end-user questions

Maintenance

  • proactive maintenance of application servers
  • system updates & upgrades
  • tracking of questions, solutions, problems
  • identification of optimization potential (TCO)

Individual Service Offerings

  • Continual Service Improvement (CSI)
  • audits & analyses
  • software packaging
  • emergency scenarios & contingency planning
  • security management
  • integration with 3rd party products

Related Topics

Support
Implementation
Training