And with our reports, you can always make fact-based decisions and improve end-user experience and productivity.
We monitor, report and undertake the identification, analysis and resolution of changes and problems and perform all work remotely. These are
- Monitoring services from the client's point of view
- Show access to intranet and internet, show client activities from the past
- Audit Trails
- Optimization of the infrastructure, preparation of compliance data. Also for other departments
- Proactive reporting to ServiceDesk and creating trend analyses
- Security management and support of the IT security department through forensic data and its analysis
- Reports and KPIs for management (CIO, CISO, project manager etc.) and non-IT users
- Obtaining end-user feedback