Manage all your knowledge via a single, central knowledge database.
Knowledge Management.
In today's tech-savvy landscape, organizations are using a variety of tools such as CRM, ERM, ERP, chat and messaging platforms. However, this explosion of data often leads to a major challenge - organizing and managing the multitude of information generated.
With our AI-powered knowledge management solution, you can effortlessly maintain a centralized knowledge base.
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A single source of truth for your knowledge.
Fast.
Reduction of the average processing time by 20%.
Successful.
Increase in the resolution rate at first contact by 25%.
Inspiring.
Increase in customer satisfaction by 30%.
Your advantages are manifold:
- Consistent and high-quality information provided across all channels.
- Valuable time savings for your employees when searching for answers or processing inquiries.
- Your company's knowledge continuity is ensured, even if employees are absent or move on.
- Linking departmental data for valuable insights and company-wide, intelligent workflows.
Get the best out of your knowledge database.
- Robust AI capabilities: Create and manage content, quickly generate personalized responses to requests, and anticipate customer needs by providing answers before they even arrive at the service desk.
- Share your knowledge of the numerous app integrations, browser extensions and widget options.
- Take your knowledge with you wherever you go with our mobile app. Available for iOS and Android devices.
- See which content is highly trafficked or ranking poorly with our preconfigured and customizable reports. Export reports for further analysis.
Application examples for knowledge management
Customer service
Your customer service is the first point of contact for questions - thanks to the knowledge database, the answers for self-service and service agents are easy to find and constantly updated. Improve your key service figures.
Chatbots
A knowledge base serves as a basic source of information for chatbots to provide consistent and scalable answers. With a growing knowledge base, the chatbot always remains up-to-date and precise.
Field service
Mobile apps ensure that your knowledge is available everywhere. Manage knowledge centrally so that field service teams always have reliable information and can quickly support customers on site.
IT-Service
Integrate your knowledge into your ticketing tool to solve IT challenges quickly and make documentation and project information centrally available and easy to find.
Induction and further training
Simplify the onboarding of new employees and promote continuous professional development by providing clear information and training. And regularly check the level of knowledge via knowledge exams.
Marketing and sales
Keep all important sales information in one place to speed up the sales process. Bring sales and marketing teams together to create compelling content and ensure the perfect pitch.
AI makes knowledge management easy.
Let AI handle repetitive tasks and bulk tasks so your team can focus on more meaningful work and interactions. Get more done in less time and enjoy it.
![[Translate to Englisch:]](/fileadmin/user_upload/pics/team/remo_suter.png "Remo Suter")