Operation, maintenance and care of your Serviceware environment.
Managed Services.
Our many years of experience and extensive expertise ensure you receive unique advice - from strategies and business models to the implementation of your software platform and ongoing support.
Ontrex AG is the Serviceware Master Reseller for Switzerland, Liechtenstein and Italy. In this role, we sell, implement and support software solutions for a large number of customers of various sizes and from a wide range of industries.
Managed Services
Secure operation of your systems - on-premise or in the cloud.
Use Ontrex Managed Services to relieve your IT staff of system operations. Managed Services offer you a comprehensive program of standardized services for system operation.
From regular health checks to ensure system stability and risk detection to complete solution operation on-premise or in the cloud. Find out more about the services and put together the package that suits you best. We will be happy to advise you!
Solution Management Service
Operation of your Serviceware solution (for on-premise/in-house operation).
Relieve the burden on your own IT specialists/application administrators, increase efficiency and ensure the long-term successful operation of your Serviceware Processes environment!
System Check Service
Proactive monthly/quarterly analysis of your environment by an experienced Serviceware specialist.
Avoid system failures and malfunctions proactively with the System Check Service. Thus, you not only ensure the success of the solution, but also actively avoid unnecessary costs!
Software Update Service
Secure your Serviceware Update at a fixed price!
This ensures that your Serviceware Processes system is always up to date at predictable costs. With the Update Service we install the latest version at a fixed price!
Private Cloud
Hosting and operation of your individual Serviceware environment within our data center in Germany.
Small Order Services
Fast implementation of small orders with reliable know-how for your Serviceware environment.
For minor adjustments or extensions to the system, experienced specialists from Ontrex AG are available on short notice. As a result, the solution that fits your needs best is implemented into your system within a few days of receipt of the request.
Service processes change and so do the requirements for your system. That's why Serviceware Processes is designed to enable you to adapt your system to your needs at any time.
You often need to implement these adaptations at short notice. In this case, you can quickly access our experts via the Ontrex Service Delivery Team.
The Service Delivery Team checks the feasibility for you, takes over the design of the solution and implements the change technically.
Your added value of the Small Order Services
- Support by trained Ontrex senior professionals with a wealth of experience. Our work minimizes your risks.
- Requirements analysis and solution design are free of charge.
- Within the shortest possible time, you will receive a solution that exactly fits your needs.
- Implementation is usually fast and uncomplicated via remote access.
- Support exactly when you need it. This allows you to react quickly to changes in your business.
![[Translate to Englisch:]](/fileadmin/user_upload/pics/team/remo_suter.png "Remo Suter")