Automate services consistently.
AI-native Service Management.
Improve your service with the new solution from the Serviceware platform: the software's powerful AI functions automate tasks across the entire service process - right through to the design of processes.
Make artificial intelligence (AI) a decisive success factor in your digital service management with Serviceware. The innovative software solution is there to efficiently manage service requests of all kinds, such as to IT, throughout the entire organization.
AI helps to meet the expectations of speed and availability of services and to support organizations in the dynamic world of the digital economy through agile and cost-effective business processes.
Accelerating processes with AI
Automate service processes consistently and reduce costs and time spent on service.
Optimizing the user experience
Relieve agents and delight customers with smart AI assistants throughout the entire service process.
Driving innovation
Shorten the time to go-live of new services from months to just a few days with AI-supported app building.
The AI-native software solution for digital service management
With AI-native service management based on the Serviceware platform, you are building a future-proof foundation for all your company's services. Artificial intelligence supports everyone involved in every phase of the service process.
Self-service and quick answers
Offer demanding users a seamless service experience. With a solution from Serviceware, services are available around the clock. Customers can find solutions to common problems themselves or contact the service team easily and with AI support.
Service Portal
Offer customers and employees a web portal as an information and communication hub for all services.
Service Catalog
Use the service catalog to create transparency in the range of services and enable users to make requests quickly and easily.
Autofill
Artificial intelligence creates precise descriptions based on the user's input (text or image) and fills in form fields automatically. For example, an error message is automatically generated from a screenshot.
AI-supported search
Enable intelligent and efficient searches and provide fast and relevant search results through artificial intelligence.
AI Chatbot
Offer a 24-hour service with chatbot and co. and take advantage of intelligent flows and AI-supported solutions for your customers.
Surveys
Integrate surveys into service processes to collect user feedback and improve your product and service offering.
Automation and AI assistance
Manage and process service requests of all kinds efficiently with an intelligent ticketing system and massive AI assistance.
AI-native service management automates the analysis and categorization of tickets and ensures that every request is forwarded to the right team.
At the same time, artificial intelligence supports employees at the service desk in processing tasks quickly.
Case Management
Use intelligent automation to efficiently record, categorize and track service requests.
Service Desk
Provide your service agents and managers with a convenient and clear working environment for collaboration features and customer communication.
AI Text Assistant
Serviceware AI provides solutions and formulates suitable answers to customer queries. The assistant also corrects and translates texts.
Case Summarization
Artificial intelligence creates summaries of complex processes and suggests the next step in processing.
Knowledge Database
Optimize service through the AI-supported, individualized provision of all relevant information for customers, employees and experts.
Best-Practice-Workflows and App-Building
Align your service management consistently with your requirements. The AI-native solution from Serviceware comes lean and smart with best-practice processes for the service desk.
At the same time, you have access to the extensive AI-supported design tools of the Serviceware platform, with which you can quickly and easily launch new workflows, ticket forms and user interfaces.
Process Design
Let the AI model new workflows for your business based on your input in natural language. The AI suggests a process flow. You change and decide.
Data Modeling
It is just as easy to design objects, e.g. a new technical asset in your inventory, with the help of AI. You choose from the suggested properties and add them as required.
Form Creation
The engine also helps with the design of user-friendly input masks with layout suggestions for suitable controls and the arrangement of fields for your workflows and objects.
Best Practices
Start with preconfigured processes and objects based on Serviceware's in-depth expertise.
Quick Actions
Provide quick actions for efficient processing of subordinate tasks within a process.
Plans
Your AI Service Management from Serviceware is a cloud-based system offering high scalability and minimal maintenance effort. You can customize the solution to fit your specific needs, ensuring a cost-effective approach.
![[Translate to Englisch:]](/fileadmin/user_upload/pics/team/remo_suter.png "Remo Suter")