Work hand-in-hand with experienced strategists, subject matter experts, and hands-on technicians for the long-term success of your Serviceware environment.
Our longterm experience and extensive expertise ensure unique consulting - from strategies and business models to the implementation of your software platform and ongoing support.
Ontrex AG is the Serviceware Master Reseller for Switzerland, Liechtenstein and Italy. In this capacity, we sell, implement and support software solutions for a wide range of customers of various sizes and industries.
Fast, competent help with all questions concerning your Serviceware system.
Secure operation of your systems - on-premise or in the cloud.
Fast implementation of small orders with reliable know-how for your Serviceware environment.
Quick accessibility, the right contact person and reliable answers count in service. Especially for people who provide service themselves.
To ensure that your Serviceware system remains productive at all times, our service is there for you.
The Ontrex Support is available for you
24/7 System Critical Support Service
Do you need extended support services? Then the 24/7 System Critical Support Service is the solution for you.
Use Ontrex Managed Services to relieve your IT staff of system operations. Managed Services offer you a comprehensive program of standardized services for system operation.
From regular health checks to ensure system stability and risk detection to complete solution operation on-premise or in the cloud. Find out more about the services and put together the package that suits you best. We will be happy to advise you!
Solution Management Service
Operation of your Serviceware solution (for on-premise/in-house operation).
Relieve the burden on your own IT specialists/application administrators, increase efficiency and ensure the long-term successful operation of your Serviceware Processes environment!
System Check Service
Proactive monthly/quarterly analysis of your environment by an experienced Serviceware specialist.
Avoid system failures and malfunctions proactively with the System Check Service. Thus, you not only ensure the success of the solution, but also actively avoid unnecessary costs!
Software Update Service
Secure your Serviceware Update at a fixed price!
This ensures that your Serviceware Processes system is always up to date at predictable costs. With the Update Service we install the latest version at a fixed price!
Hosting and operation of your individual Serviceware environment within our data center in Germany.
For minor adjustments or extensions to the system, experienced specialists from Ontrex AG are available on short notice. As a result, the solution that fits your needs best is implemented into your system within a few days of receipt of the request.
Service processes change and so do the requirements for your system. That's why Serviceware Processes is designed to enable you to adapt your system to your needs at any time.
You often need to implement these adaptations at short notice. In this case, you can quickly access our experts via the Ontrex Service Delivery Team.
The Service Delivery Team checks the feasibility for you, takes over the design of the solution and implements the change technically.
Your added value of the Small Order Services