Knowledge Management

Excellent customer service thanks to knowledge management.

Your customers are demanding and your team has to deliver the right answers to a wide variety of requests? All the more important to keep your organization's knowledge effectively and sustainably available for your customers: Anytime, anywhere and immediately.

Service centers are currently facing special challenges. Existing knowledge about products and processes must be accessible across locations and in the home office. Face-to-face discussions and exchanges at the coffee machine are often not possible. In addition, today's information and processes are often outdated by tomorrow. Acquired knowledge and new experiences and insights must be shared immediately throughout the organization. So that you can continue to act instead of just react.

If your service center cannot successfully adapt to permanently changing conditions at all times, the success of your company may be jeopardized even in the short term.

Even with less dramatic effects: Longer average processing times or a decline in first-contact resolution rates are avoidable competitive disadvantages. Whether your primary value creation is in the B2B or B2C environment, your customers, suppliers and partners face the same challenges. So it's up to you to act!

Better KPIs for customer service, broader knowledge across the organization.


Fast knowledge search.

Thanks to its powerful search engine, Serviceware Knowledge finds relevant knowledge in self-created content and in uploaded documents.


Organize knowledge efficiently.

The most user-friendly product on the market visually structures your knowledge and allows you to store content the way you need it.


Share your knowledge across all channels.

Powerful rights and role management, multiple apps, and an open API seamlessly integrate Serviceware Knowledge into your business.

With Serviceware Knowledge, you manage all your knowledge in a single, central knowledge base. Thanks to an easy-to-use interface, everyone gets exactly the information they need, when they need it.

  • Consolidate knowledge into a central source of truth
  • Benefit from intelligent search
  • Improve your customer service measurably
  • Leverage chat bot integration
  • Support your customers through self-service via website widgets
  • Benefit from AI-powered editing capabilities