Service Management

Digitalize your Enterprise Services with helpLine

Lay a foundation for a comprehensive Enterprise Service Management

The successful future of Service Management starts right where systems and clear processes support the cooperation between Business and IT Services. Wherever easy usage, fast reaction and direct interaction inspire customers and end-users, important comfort zones are created, facilitating their work.

Make a decision for helpLine. A system that saves time and costs, enhances flexibility, supports digitalization and moves the whole company one important, innovative step forward towards Enterprise Service Management.

Product Information

With 9 ITIL 2011-disciplines certified according to PinkVERIFY, the helpLine Professional Server is one of the leading IT service management solutions ...

The economic control of administrative core areas is a considerable productivity factor for large and medium-sized enterprises. IT departments, Accounting, Human ...

Process inquiries on the go and keep your service promises

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With Serviceware Processes we have a fast, stable and very reliable ITSM in use, which we will also expand in the direction of ESM. Ontrex supports us in an advisory capacity and implements new ideas in an agile and professional way. A real partner at our side whom we can recommend.
Martin Bachmann

Fast Support through Real-Time Analysis

More than 70 percent of all faults affect end user workstations. In order to recognize problems arising here at an early stage, Serviceware Processes has integrated Nexthink, a solution for IT analytics that has won several awards and is well established on the market.

Serviceware Processes enables us to map our ICT processes tailored to suit our needs, to provide a source-related cost-allocation for our services and to generate transparency in our daily work proceedings. Ontrex supports us with implementation and operation in perfect accordance with our requirements.
Martin Kunz
Head of IT, Swiss Paraplegic Center

ITIL v3 Processes

As an ITIL expert, you want your company to profit in the best possible way from ITIL. Ensure the quality of your IT processes through a certified software and support the entire life cycle of your IT Service Management according to ITIL.

Upgrade to Enterprise Services

Benefit from the experiences from IT Service Management and expand your services with one single software to Enterprise Service Management. Save time by eliminating donkeywork and move your whole service process forward onto a new level.

Flexible Capabilities

Support the manifold challenges every request and service task brings within Enterprise Service Management. From HR, Facility and Supplier Management to Field and Customer Service for products and services: the possible applications are as flexible as the requirements your business brings with it.

Related Topics

Digital Experience Management
Managed Services