Ontrex Inside.

02-10-2025

As an Ontrex team and long-standing Nexthink partner, we were once again able to experience NexthinkExperience25 together with some of our customers this year.
Impressive presentations by the manufacturer on the Nexthink products, exciting customer presentations and a very appealing setting for the event were the hallmarks of this high-quality event.

We were particularly pleased to once again have Michael Trepte as a speaker on the customer side, who provided insights into working with Nexthink.
Many thanks, dear Michael, for your great commitment and the excellent cooperation!

19-09-2025

The rhönrad squad of TV Liestal held its club championships again this year. Like last year, the well-attended event was organized by our Ontrex colleague Remo Suter.

The numerous spectators witnessed strong performances from the youngest talents as well as the experienced athletes.
The junior team world champions Meret Stark and Olivia Suter also competed with great commitment and showed off their skills.

It is particularly noteworthy that Olivia Suter not only shone in sporting terms, but also mentored the young athletes and passed on her knowledge - all in the spirit of #OneTeam.

We are delighted to be part of this successful team from the canton of Basel-Landschaft as a sponsor and congratulate all the participants on their great achievements!

12-09-2025

Have you already heard about our DEX Networking Event, which we are organizing together with Nexthink?

The event is aimed at Nexthink customers and all experts who deal with the topics of service desk ITSM DEX digital experience management.

We will focus on the challenges at the service desk and the focus topic of how Nexthink customers can start into the "zero ticket" future with the help of the AI autopilot.

We will show how AI agents, automation and self-healing are making the digital workplace more efficient, cost-effective and user-friendly and what the "zero ticket" ambition actually entails.

Of course, we will offer you plenty of time to network over drinks and exchange experiences with colleagues from other companies.

⏰ When and where does the event take place? 🚂
September 25, 2025 from 14:00 - 18:00 at the Swiss National Museum, Museumstrasse 2, 8001 Zurich

Places are unfortunately limited, so it's best to secure your place today! 👉 www.ontrex.ch/dex-zh

11-08-2025

OTSecurity and ITSecurity are two disciplines of cyber security that are increasingly converging in practice. Both areas have the common goal of protecting systems and data from unauthorized access, manipulation and failure. While IT security traditionally covers the protection of office and corporate networks, OT security focuses on industrial plants, machines and control systems.

The increasing networking of IT and OT systems creates a significant correlation. In the past, industrial control systems were mostly isolated, but today they are often connected to IT networks - for example for remote maintenance or for recording and analyzing production data.

This creates new points of attack that can affect both IT and OT systems. The threats are similar: malware, ransomware, targeted attacks and insider threats affect both worlds.

Comparable security measures are used in both areas, such as network segmentation, access controls, monitoring and patch management.

However, the priorities differ: In IT, the focus is usually on confidentiality and integrity as well as data protection, while in OT the focus is on availability and operational security. Despite these differences, close cooperation between IT and OT teams is necessary in order to implement security concepts effectively.

Legal requirements and regulatory specifications such as ISG or NIS2 also do not make a clear distinction between IT and OT security, but require holistic strategies to protect critical infrastructures. This is why companies must now consider and coordinate both areas together.

Protecting modern infrastructures requires a comprehensive understanding of IT and OT risks, as the boundaries between the two are becoming increasingly blurred.

This is why Ontrex focuses on the challenges of OT security in addition to IT security. With TXOne Networks TXOne Networks DACH, we have a manufacturer in our portfolio that offers innovative solutions with the best customer feedback.

Based on our strong partnership with TXOne and as a certified partner, we are committed to providing our customers with the best possible OT security solutions.

Talk to us at any time!⛑️

04-08-2025

Following our recent webinar, we would like to present to you once again two important focal points of a successful IT security concept.

Based on the threat situation of the current CrowdStrike Threat Report, there are two important focus topics that you can ideally cover with the following CrowdStrike products:

🔐 Falcon Identity Protection
This includes guidelines and processes for creating user accounts. These must be defined, implemented and checked, both in the cloud (Entra ID) and on-premises (AD).
In the area of identity protection, unusual activities can also be detected and blocked. This allows suspicious access to be stopped at an early stage and risks to be significantly reduced. The Falcon Identity Protection module is a great support for visibility, AD hygiene and the prevention of identity-based attacks.

🛡️ Falcon Shield
Even before SaaS applications are used, a concept should be drawn up as to how they can be operated securely. "Secure" here also means that a risk assessment should be carried out with regard to information security and data protection. Misconfigurations or the use of standard configurations for cloud services pose a particularly high risk. The Falcon Shield module provides a complete overview of the security situation of your SaaS applications and shows where there is potential for optimization. This provides great added value for hardening your cloud environment.

If you would like to find out more, please watch the video of the webinar again or contact us personally!

You can find the recording of the webinar under this link (video in German language only)

24-06-2025

A very special Townhall Meeting took place yesterday for the Ontrex team - at the Brügglifeld stadium, the home of FC Aarau.

The impressive historic sports venue with its long history in Swiss football and the stories that go with it gave many employees goosebumps.

In addition to the internal topics of Ontrex AG, a very inspiring presentation by FC Aarau President Markus Mahler was also on the agenda this time.
Of course, the legendary Aarau torch-lit spit was not to be missed at the subsequent joint dinner.

A big thank you to FC Aarau - and especially to Markus Mahler for his great hospitality!

We are sure that there will be one or two new Aarau fans at Ontrex.

Also a big thank you to Remo Bachmann, who as a long-time stadium announcer made the organization of this great event possible.

We wish FC Aarau a good hand with the transfers, a successful 2025/2026 season - and look forward to seeing them again in the Super League for another Ontrex Townhall Meeting.

Hopp Aarau! 🎉

23-06-2025

You may remember on one of those warm summer nights that SERVICEWARE Processes 7.4 and Portal 2.1 were released some time ago...!
So that this thought no longer takes you out of your dreams, here are the most important new features at a glance 🚀:

✅ AI-supported text optimization - professionally reformulate, translate and format texts with a click.
✅ AI summaries - Summarize complex processes at a glance with the help of AI and make them easier to understand.
✅ Microsoft Teams integration - Start chats, calls & meetings directly from Processes.
✅ PhoneSmart - Automatically receive relevant caller information in Processes for incoming calls from the external telephone network in MS Teams.
✅ Power BI Dashboards - Direct access from the main menu.
🌍 Serviceware Portal 2.1 now also available in Spanish, Portuguese, Japanese, Chinese & Dutch.

Interested in an update? Then get in touch with us.

30-05-2025

We are delighted to have gained another Senior Consultant for the Ontrex Service Management team.

Christian Müller is already a familiar face for us, as he has been successfully implementing customer projects for the manufacturer SERVICEWARE for around eight years.

He has gained extensive experience both in medium-sized IT landscapes and in large companies. We are delighted that we have been able to recruit Christian - based on our trusting and successful collaboration with Serviceware.

Welcome and good luck at Ontrex, Christian.

29-04-2025

Ontrex is pleased to announce further additions to the Service Management team. In the past, Ontrex has always been able to welcome very talented young consultants to the team, and this time we have also gained two very suitable junior consultants.

Nevin Perumpamkuzi completed his apprenticeship as an application development computer scientist EFZ last summer and then gained experience at Cubera Solutions.

Luca Himmelein took his first professional steps at Baloise Insurance after completing his studies (Bachelor of Arts in Business and Economics).

We are particularly pleased to further strengthen our personnel presence in the canton of Basel-Stadt and the canton of Basel-Landschaft through both appointments.

We wish both new colleagues every success for their start and career at Ontrex.

02-04-2025

Our two heroes, Michael Trepte & Pieter-Jan Kindermans, finished the Cape Epic with a fantastic time of 34h 15min and 27sec.
A terrific performance in which they also raised an outstanding sum of around 10,000 euros for a good cause through donations.

As the Ontrex team, we can only bow down and congratulate them on this achievement.

We are very proud that our logo was able to adorn your shoulders during this top performance, dear Michael Trepte Pieter-Jan Kindermans, and that we were thus a small part of your journey.

Click here for the tour report of the two athletes bike4africa.org/we-made-it

12-03-2025

In just a few days, Michael Trepte and Pieter-Jan Kindermans will start as Team Bike4Africa at the Cape Epic 2025.
The two are not only taking on a major sporting challenge in the mountain bike world, but are also combining this with a fundraising campaign for a good cause.

Companies and private individuals are welcome to participate with a donation that will go directly to Asante e.V.. At the same time, there is also something to be won by submitting the correct tip on how long the two will need for the Cape Epic 2025.💰

🔗 More information at bike4africa.org

As Ontrex, we are very proud to be able to support this impressive campaign for a good cause as a partner. We wish them both "good legs" and lots of energy on their journey! 🚴‍♂️💪❤️

10-02-2025

Do you know this?
Virtual Desktop Infrastructure (VDI) is indispensable for your company, but it comes with serious challenges. High latency times, unclear causes of errors and complex administration make life difficult for IT teams.

🧐 But what is the real reason for performance fluctuations? Is it the network? The VDI platform? A specific application? The problems can have many causes that require painstaking detective work.

🫵The new Nexthink VDI Experience module finally provides clarity. It enables IT teams to precisely identify problems, understand their causes and take targeted action.

With a huge number of new metrics, Nexthink expands its data pool and provides insights on network dependencies and latency and enables maximum transparency on implementation, security risks & data protection. At the same time, the new VDI Experience module contributes to automation and saves your IT experts' time. Do you recognize your VDI challenges? Then leave a comment on LinkedIn and we will be happy to show you the new module in a demo.

07-01-2025

As the entire Ontrex team, we wish you a successful 2025 and are proud to continue to accompany you as a partner for upcoming challenges.

To start the new year with a "firework", we are going one better with our Advent wreath promotions! For each of the four "service gifts", two additional companies can benefit from the free offer if they reply by 31.01.2025.

Did the promotions slip through your fingers or did you inadvertently fail to reply? Then take your second chance.

🔐 Information Security Management
The first two companies to contact us will receive a free ISMS gap assessment! 👉https://lnkd.in/e_icyN8a

📦 Software Packaging
We provide the first two companies (customers and new customers) who contact us with DPD (Direct Package Download with 100+ software products) for 3 months without restrictions. 👉https://lnkd.in/ewRfBXMU

🔣 ITSM process optimization
The first two companies to respond will receive a free process consulting day with our ITSM ITIL 4 experts. 👉 https://lnkd.in/e4_U_Axs

🔅 Artificial intelligence
For the first two companies that contact us, we will conduct a free half-day workshop with an AI expert and an IT security specialist; you will also receive a two-hour online training course with company-specific content for a defined part of your workforce. 👉 lnkd.in/enPxNfnv

Interested? Then send an informal message to our LinkedIn company account or to news@ontrex.ch. Please indicate which of the packages you are interested in (it is possible to specify several topics).

We look forward to hearing from you and to writing more success stories with you in 2025!

11-11-2024

License recovery - sounds boring, maybe even petty?
On the contrary! Ignored or barely used software licenses can quickly become a burden on the budget. Want an example?
Each Microsoft Visio license costs up to 950$ per year, an Adobe InDesign license costs 360$ per year depending on the tariff. For companies with 10,000 employees or more, it is to be expected that some of these expensive purchased licenses will not be used or needed. Confusion due to staff changes and the passing on of devices is the order of the day. Even 10 unused licenses result in avoidable costs of $13,100. If you scale this to the usually 5+ different licenses and different company sizes, this quickly results in amounts of 50-100k $.

❓ How can companies recover these hidden costs? And how can Nexthink help you specifically?

In addition to many Digital Experience Management (DEX) functionalities, Nexthink offers integrated and easy-to-implement software metering capabilities. Software metering provides companies with insights into who is actually using software - and who is not.  With Nexthink, this can be done easily and with minimal effort, without a separate software solution.
With a holistic DEX solution such as Nexthink, unused licenses can be identified automatically, a brief request can be sent to employees and the license can be reclaimed directly if necessary.

⬆ This is what an efficient license reclaim process with Nexthink can look like

1. create a list of license holders: These are often quickly available in tools such as Entra ID.
2. check usage data: Use Nexthink Infinity to check the last use of the licenses.
3. start a campaign: send a short request to relevant users to ask whether the software is still needed.
4. release licenses: Release unused licenses based on feedback and usage.

👨‍🏫 Conclusion: Not managing unused licenses means wasting money. For Nexthink, digital experience management also means helping companies to save costs, make ideal use of resources and create structures for unchecked company growth.
 

31-10-2024

We are delighted to announce that Ontrex AG has recently been successfully recertified according to the new ISO 27001:2022!
This result is not only a sign of our continuous commitment to data security and protection, but also stands for the continuous improvement of our information security management system.

The ultimate goal of our efforts is to create trust and ensure the highest possible level of protection for the data of our employees, customers and partners.

Many thanks to our dedicated ISO team: Gero Stautmeister, Sabrina Trüb and Egzon Sadikaj, who work tirelessly with passion and a sense of responsibility to implement this standard on a daily basis and maintain the ISMS.

Did you know that we are also happy to assist our customers with their ISMS? Don't hesitate to get in touch with us!

18-10-2024

For years, Ontrex has successfully dedicated itself to the big magic book of software packaging with many proven experts.

We receive a lot of good feedback from our customers and try to support them "magically" with our services.

Depending on your requirements, we are happy to deploy our packaging specialists and their "wizardry" flexibly for you:

🧝‍♂️ As a permanent consultant on site at agreed working hours.
🧝‍♀️ For the regular delivery of packages for predefined applications.
🔍 As a flexible package download of standard applications via our own software packaging portal.
👻 As an individually agreed packaging managed service.

When it comes to transferring knowledge to our customers, our consultants are always keen to teach you new tricks of software packaging magic.

We would also like to help your company to elegantly eliminate potential software packaging problems and associated bottlenecks thanks to our "wizardry".

Whizz whizz!

We look forward to hearing from you at info@ontrex.ch.

04.10.2024

Ontrex is delighted to be supporting Dana Bachmann, a talented Red Boots Aarau player, with a sponsorship.
It is important for us to support this wonderful initiative of the FC Aarau women and we hope that many more companies in the region will help to support the young female soccer players on their career path.

Dana is a talented Red Boots Aarau player who was able to draw attention to herself early on with her skills and passion for the goalie position.

We wish Dana every success in her dream of becoming an established player for Aarau and in Swiss football.

We wish the Red Boots Aarau a successful season, especially because Remo Bachmann and his family are committed to FC Aarau and regional football across the generations and with a great deal of motivation.

Dear Dana, keep up the good work, we look forward to following your career in the future!

18-09-2024

It is with great pleasure that Ontrex has been supporting the rhönrad team of TV Liestal as a sponsor for some time now. The further development of talented and passionate young people is a matter close to our hearts, not only within the company but also beyond.

The club championships of TV Liestal took place this week. Athletes of different ages and levels, from beginners to top international athletes, presented their skills with great passion.
As the organizer and cheering father, our Remo Suter also watched the impressive performances of the well-prepared athletes.

We wish the athletes of TV Liestal all the best for the upcoming competitions and are proud to be able to make a small contribution to the development of this fascinating sport as a sponsor.

11-09-2024

For some time now, the Ontrex team has had IT security experts who deal in depth with the topic of ISMS (Information Security Management System) and offer ISMS gap assessments for companies.

Why does Ontrex recommend ISMS gap assessments?

An effective ISMS not only protects against cyber-attacks, but also helps you to meet compliance requirements. With an assessment, we help you to ensure that your ISMS is still up to date and complies with the relevant standards such as ISO 27001. The gap assessment shows specifically where your ISMS can be improved.

The following steps are carried out during the assessment: 
👨‍💻 Recording the current situation. 
↔ Comparison with the requirements of relevant standards, e.g. ISO 27001. 
📶 Identification of gaps or risks. 
📋 Preparation of a report with recommended measures.

Due to the renewal of the ISO 27001 version (2022) there was a need for action. Our gap assessment can support you in ensuring implementation.

If you would like to find out more about our gap assessment, please contact us here or via info@ontrex.ch!
 

08-08-2024

We are very pleased that we will be able to draw on the expertise of Tania Hess again in the future.

In her self-employment with your-virtual-assistant.ch, she is making profitable use of her strengths and reliability for various clients in the SME sector.

Since she has already proven her organizational skills as a former Ontrex employee, it is particularly valuable that Tania will be at our side again with immediate effect as part of our new cooperation.
 

07-08-2024

Many of our customers have benefited for years from the expertise of Ontrex consultants when it comes to end-user experience management DEX. 
With Nexthink, we have a manufacturer in our portfolio that has long been a leader in this field. The latest Forrester Wave (Q3/2024) also provides a clear picture of Nexthink's strengths.

Would you like to find out more about Nexthink software and end-user experience management? Then contact us at any time via LinkedIn or info@ontrex.ch.

Alternatively, you can download the report here: https://nexthink.com/resource/nexthink-named-as-leader-in-forresters-wave-report

01-08-2024
by Egzon Sadikaj, IT Security Consultant

In order to be well prepared for possible emergencies or crises, it is essential for companies to introduce business continuity management (BCM). This is the only way to ensure that business operations are maintained in the event of an emergency, that further damage is prevented and that normal operations can be resumed as quickly as possible.

The implementation of BCM is made up of a series of sub-processes.

The following sub-processes should be addressed:

• Prioritize important business processes or applications
• Compile emergency organization
• Create an emergency manual
• Define alerting path
• Carry out regular exercises

The following section takes a closer look at the sub-processes:

Prioritize important business processes and applications:

When creating a Business Impact Analysis (BIA), a company's critical processes and applications are listed. A process map can be very helpful here. The assets (dependencies) that are used for the critical processes must also be taken into account. The critical processes or applications are then evaluated and prioritized according to the following criteria:

• Threats
• Vulnerabilities
• Financial impact
• Possible downtime according to the protection goals (confidentiality, integrity, availability)

Put together an emergency organization:

The company needs (existing) resources for the emergency organization to ensure that these resources are available in the event of an emergency. The people in the emergency team should not all come from the same department. Depending on the size of the company, it is recommended that one person from each department is represented who is familiar with the processes in order to be able to react without coordination difficulties in an emergency.

The emergency organization is usually divided into three levels: the strategic, the tactical and the operational level. The strategic level decides how to proceed, the tactical level leads and coordinates and the operational level reports to the tactical level and implements measures from the emergency plan.

You can think of it like the fire department. Although the firefighters may be employed by different employers, they work together smoothly in an emergency because everyone knows exactly what their tasks are in their area.

Create an emergency manual:

It's all well and good to have everything taken care of in your heads. However, if the deputy has to step in in an emergency, which should also be taken into account, they will certainly be happy if the procedure or the topic itself is documented clearly and consistently. The emergency manual is therefore essential.

The following points should be recorded in the emergency manual

• Description of events
• Roles and responsibilities (consider deputization)
• Management of an IT security incident
• Communication plans (prioritization of means of communication)
• Emergency and restart plans (backup strategy)
• Emergency contact list (digital as well as in paper form)

Define the alerting path:

The alerting path should be clear for the entire company. Employees should be trained about threats that could endanger the company. If employees notice something that could endanger the company, they are obliged to inform the contact person, usually someone from the IT security or IT team. It is important that employees are aware of the incident alert procedure so that they can react quickly in an emergency.

Carry out regular drills:

Drills should be conducted to ensure that the emergency response team functions in various emergency scenarios. The exercises should focus on critical processes or applications (test environment).  In the event that one of these processes fails, the emergency team should be as well prepared as possible. Depending on the size of the company, at least one or two exercises should therefore be carried out each year.

The experience gained from the exercises should contribute significantly to continuous improvement.

Discuss the topic of BCM with Egzon Sadikaj on LinkedIn at https://www.linkedin.com/pulse/die-entscheidende-vorsorge-für-den-ernstfall-egzon-sadikaj-zcxze/
 

19-07-2024

Our consulting team is looking forward to reinforcement!

Ferdinand Schwertner is joining our company as a DEX (Digital Employee Experience) Consultant. Ferdinand studied computer science and sociology. His in-depth specialist knowledge and pronounced passion for technical innovations will undoubtedly represent considerable added value in consulting for our customers.

We look forward to a successful collaboration and welcome, Ferdinand.

Further information about DEX can be found here on our website.

10-07-2024
by Mischa Herzog, IT Consultant and Application Engineer

To understand artificial intelligence, we first need to know what it is: What is intelligence? I understand intelligence as the ability to think and learn. It is not just about accumulating knowledge. It is also about applying this knowledge and recognizing new connections. 🤔

But what is artificial intelligence (AI)?

The term "artificial intelligence" is often used in an inflationary way, usually referring to weak AI. It sounds good when marketing or sales departments throw the term AI around, as this term is not clearly defined anywhere and they can do so without understanding what exactly AI is. It is important to clearly understand the actual capabilities of today's technology. 🤖

Weak and strong AI

AI experts differentiate between weak and strong AI, but what exactly distinguishes these two types of artificial intelligence?

Weak AI:

Weak AI is designed to perform specific tasks and is based on predefined algorithms and data. It has no general intelligence or awareness. It includes technologies such as:

• Natural language processing (NLP): machines understand and generate human language, e.g. chatbots and virtual assistants.🗣️💬
• Pattern recognition: Systems interpret visual data, e.g. facial recognition and medical diagnostic tools. 📸🔍
• Decision-making: Algorithms make decisions based on data analysis, e.g. recommendation systems. 📈🧠
• Robot control: AI-controlled robots carry out specific tasks, e.g. in the manufacturing industry or for household chores (vacuum cleaner robots). 🤖🏠
• Voice recognition: Technologies such as Siri or Google Assistant recognize spoken language and execute commands.🎙️🔊
• Image recognition: AI systems analyze and interpret visual content, e.g. in security surveillance or when analyzing satellite images. 🛰️👁️
• Behavioral analysis: Monitoring and analysis of user behavior, e.g. for fraud detection in financial transactions.💳🕵️
• Game AI: Algorithms that make decisions in computer games, e.g. NPC behavior or game opponents. 🎮🤖
• Automated driving: Systems that control vehicles autonomously, e.g. autopilot functions in cars.🚗
• Logistics optimization: algorithms to improve supply chains and transport routes. 📦🚚

These are just a few examples. There are many other applications of weak AI that are used in various areas of daily life and industry.

Strong AI: 🧠🔬

Strong AI should have human-like cognitive abilities such as independent thinking, learning and problem solving. This form of AI requires a real awareness and understanding of its actions, which distinguishes it from previous AI systems. Despite intensive research, strong AI remains a theoretical concept and has not yet been realized in practice. As part of my training to become an AI professional at HSO Business School Switzerland, I was able to see how research is being conducted into strong AI at the Institute of Neuroinformatics, University of Zurich and ETH Zurich. It was very exciting and clearly showed that a lot of research is still needed in this area.

The hype around weak AI:

The hype around AI is huge, mainly thanks to clever marketing by sales and marketing departments, as mentioned in the article above. This hype is based on advances in weak AI. Technologies such as GPT-4 - Generative AI can generate impressive texts. Applications in computer vision are used in medical diagnosis and autonomous driving. However, their "intelligence" remains severely limited. Despite these limitations, the applications of weak AI are remarkably versatile, which is why the hype is so great.

My conclusion:

In my opinion, it is crucial to assess the hype surrounding AI realistically. Weak AI can solve many tasks efficiently and has already made remarkable progress in various areas. Nevertheless, it remains a far cry from the vision of strong AI that possesses human-like cognitive abilities.

Weak AI has the potential to improve our world in many ways. However, it is crucial to look at these technologies with a sober and informed perspective and recognize their limitations.🌍🤖

Open questions for discussion:

1. In which areas do you see the greatest potential for the use of weak AI in the next three years? 🔮
2. What are the key differences between human and artificial intelligence, and how do these differences influence our expectations of AI? 🧠
3. Did this article help you to better understand AI in general and the differences between weak and strong AI?

I am looking forward to your opinions 😀 💡 

Discuss the topic of AI with Mischa Herzog on his LinkedIn profile at https://www.linkedin.com/pulse/die-wahre-bedeutung-von-k%C3%BCnstlicher-intelligenz-wir-unter-herzog-l26lc/?trackingId=weUrXH52QXu0hklKl0CndQ%3D%3D