Serviceware has once again been named the #1 provider for IT and Enterprise Service Management SaaS and software in 2020
The findings come from the German analyst firm Research in Action (RIA) that surveyed 750 IT budget managers from all over Germany. In the "Vendor Selection Matrix for IT and Enterprise Service Management", Serviceware takes first place in the recommendation index which is an expression of high customer satisfaction.
It is the third year in a row that Serviceware has come out on top of the The Vendor Selection Matrix™, which is a survey for comparative vendor evaluation primarily based on a survey of IT executives. The evaluation is completed by interviews with the software or service providers, users, as well as assessments from independent analysts at RIA.