Upcoming Event

helpLine User Group Meeting 2020

The helpLine User Group Meeting is a tradition.

It offers all participants the ideal platform to receive first-hand information,
to talk to experts in person and to exchange ideas with like-minded people.

Secure your place at the 14th helpLine User Group Meeting. Register now

23 January 2020

09.00 - 12.45 (followed by lunch)

Swissôtel, Zurich-Oerlikon

Please note the helpLine User Group Meeting will be held in German language.

Therefore, the following information about the agenda and the sign-up process below will be provided in German language only. We are sorry for any inconvenience.


8:30Eintreffen und Begrüssungskaffee
9:00Begrüssung: Graziano Gaggioli, CEO Ontrex AG
9:05Keynote: Erfolgreich sein in der Service Ökonomie
Dirk Martin, CEO Serviceware SE
9:45What’s new, what’s cooking
Frank Zwick, Senior Director Sales, Serviceware SE
Oliver Goldapp, Head of Pre-Sales & Partner Management, Serviceware SE
10:30Key Points und Outlook Ontrex
Remo Suter, Head of Service Management, Ontrex AG
Vincenzo Conese, Senior Consultant, Ontrex AG
11:00Nexthink Integration & Use Cases
Sascha Bosshard, Consultant, Ontrex AG
11:15helpLine by Swissgrid (inkl. Live Demo)
Marcel Koch, Systems Manager Operations Bridge, Swissgrid AG
Sebastian Pflanz, Systems Manager Operations Bridge, Swissgrid AG
11:55Einführung helpLine Rhätische Bahn in Sprints
Marcel Fischer, Senior Project Manager, Rhätische Bahn
12:30Lunch und Networking

Änderungen am Ablauf vorbehalten

Durch das Programm führt Sie unser Account Manager & Moderator Remo Bachmann