Serviceware Processes User Group Meeting 2024
The Serviceware Processes User Group Meeting is a tradition.
It offers all participants the optimal platform to receive first-hand information, to talk to experts in person and to exchange ideas with like-minded people.
The use of artificial intelligence (AI) is the key to greater efficiency in service. With the Serviceware platform, you are well positioned to leverage this potential. Register now for the Ontrex Serviceware User Group Meeting and see how you can optimize your service processes with the power of AI.
We look forward to welcoming you again in person at our User Group Meeting!
Date:
25 January 2024
Time:
09.00 - 12.30 (followed by lunch)
Location:
Die Giesserei, Zurich-Oerlikon
Die Giesserei is located directly at the train station Zurich-Oerlikon, Birchstrasse 108. www.diegiesserei.ch
Agenda
Please note the Serviceware Processes User Group Meeting will be held in German language. We are sorry for any inconvenience.
| 8:30 | Eintreffen und Begrüssungskaffee |
| 9:00 | Begrüssung & Vorstellung der Referenten Graziano Gaggioli, CEO Ontrex AG Remo Bachmann, Senior Account Manager, Ontrex AG |
| Keynote CEO Serviceware Dirk K. Martin, CEO Serviceware SE | |
| What’s new, what’s cooking Einblick und Ausblick in die Entwicklung (Roadmap & News) Frank Zwick, Group Director Sales, Serviceware SE Oliver Goldapp, Head of Pre-Sales & Partner Management, Serviceware SE | |
| Ontrex Update Remo Suter, Head of Service Management, Ontrex AG | |
| Servicedesk der Zukunft Integration Nexthink Gero Stautmeister, Head of IT-Infrastructure & Security, CISO, Ontrex AG | |
| Pause | |
| 11:45 | Customer Success Stories & Podiumsgespräche Serviceware Processes - Mehr als nur ITSM |
| Fragen | |
| 12:30 | Lunch und Networking |
| Individuelle after Sessions |
Schedule subject to change without notice
Secure your seat. We look forward to your participation and interesting discussions.